Prismberry partnered with Good Business Lab to build an end-to-end WhatsApp-based grievance and case management solution for factory workers. The solution enables workers to raise and track workplace grievances in their preferred language while giving staff a real-time dashboard to manage, communica…
Workers can raise and follow up on workplace grievances through a familiar platform without downloading an application or completing complex forms.
Support for English, Hindi, and Kannada enables workers to communicate in their preferred language.
Automated case creation and handler assignment reduce manual steps across the grievance workflow.
Staff can monitor active conversations, messages, media, and case updates through a centralized dashboard.
Workers needed a simple and accessible way to raise workplace concerns without having to navigate new applications, complicated forms, or unfamiliar systems. At the same time, staff needed a centralized way to manage conversations, track ca…
Prismberry developed a WhatsApp worker grievance and case management solution that brings the entire grievance journey into a familiar communication channel.
Workers are onboarded through a conversational assistant available in English, Hindi, and Kannada. The worker selects their preferred language at the…
Returning workers are automatically recognised, while new workers can connect to their factory using the last four digits of the factory number.
The chatbot guides workers through the complaint process, collects the category and description, accepts text or voice input and attachments, confirms…
Workers can communicate directly with the assigned staff member about a specific case, send follow-ups, and receive updates without leaving WhatsApp.
Feedback and reopening capabilities help ensure that cases are not simply marked closed without addressing the underlying concern.
Prismberry helps organizations build AI-powered and automated solutions that simplify communication, improve operational workflows, and create better digital experiences for workers.
See why enterprises trust Prismberry to build AI-first systems that actually work.
