Good Business Lab
Prismberry partnered with Good Business Lab to enhance the Inache platform with an AI-powered grievance resolution agent, enabling intelligent complaint analysis, policy-aware recommendations, and faster workplace issue resolution.
Industry
Workforce Technology & Employee Experience
Region
Global
Service
AI Agent Development / Generative AI / Workflow Automation
Technology
LLMs / RAG Architecture / Vector Database / FastAPI
Business Impact Delivered Through AI Workforce Intelligence
Faster Grievance Resolution
AI recommendations accelerated complaint analysis and response workflows.
Improved Compliance Alignment
Resolution guidance became more consistent with policies and regulations.
Reduced Manual Dependency
Teams spent less time interpreting complaints manually.
Enhanced Workplace Transparency
Workers gained better visibility into grievance handling processes.
Manual Grievance Handling Was Limiting Workplace Resolution
As grievance volumes increased, Good Business Lab needed a smarter approach to help factories manage worker concerns consistently, fairly, and efficiently.
Manual Complaint Assessment
Worker complaints required manual review by HR and management teams, creating
Compliance Complexity
Teams needed to align decisions with
Lack of Resolution Guidance
Supervisors and managers needed
Escalation Challenges
Different grievance types required coordination between
AI-Powered Grievance Resolution Agent
Prismberry designed and implemented an AI-powered recommendation system integrated into the Inache platform.
AI Resolution Recommendation Engine
The system provides
Role-Based Intelligent Guidance
The platform delivers customized recommendations for
Labour Law & Policy Intelligence
The AI engine uses
RAG-Powered Knowledge Retrieval
Prismberry implemented Retrieval-Augmented Generation (RAG) to retrieve relevant information from
Key Capabilities Delivered
AI Resolution Intelligence
Automated complaint analysis with contextual recommendations.
AIRAG-Based Knowledge Retrieval
Semantic search across policies, laws, and workplace documentation.
RAG-BasedLLM-Powered AI Agent
Human-like understanding of workplace concerns and scenarios.
LLM-PoweredRole-Based Decision Support
Personalized guidance for different organizational stakeholders.
Role-BasedFastAPI AI Architecture
Scalable backend services connecting AI models and workflows.
FastAPIA Smarter Workplace Resolution Experience
AI-powered grievance intelligence, reimagined for transparency, compliance, and employee support.
Intelligent Complaint Analysis
Understanding worker concerns with AI-driven context.
Policy-Aware Recommendations
Guidance aligned with labour laws and organizational standards.
Faster Conflict Resolution
Helping teams respond with structured actions.
Connected Workforce Operations
A scalable platform for modern workplace management.
Experience Showcase
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